Unfortunately Measure Has Stopped
Unfortunately mobileOcr Has Stopped
Unfortunately engriks Has Stopped
Please note: This post has been updated many times, and now we have found a solution together. Scroll down to the last paragraph to go straight to the solution.
Welcome to the world of super-annoying but super powerful android phone viruses. These viruses can’t be removed by restarting the phone, stopping apps, removing apps – what’s more, even doing a hard reset where the entire phone is formatted to factory default settings doesn’t remove these super stubborn malware like Measure, engriks and mobileOcr!
You would think – Why not install an anti-virus, right? Anti Virus software like “NQ Security” (that come as a default with Gionee phones) have no idea what is going on and are no good for these viruses. I scanned the phone and NQ security didn’t even report malware or virus, forget removing or cleaning it. Even McAfee has no idea about dealing with this according to some forums. AVG anti-virus evidently does uninstall the virus but it re-installs itself a few seconds later.
I tried looking everywhere around the Internet and I have no idea how to stop the constant popups that just won’t let me use the phone. For you to come to a solution to this problem and install a proper malware cleaner, you need to go to GooglePlay Store and install the app right? The absolutely horrendous popups with “unfortunately this app has stopped” will keep coming up relentlessly. You will get .5 to 1 second intervals when you can quickly click parts of the screen, but I swear, this is called Robot Apocalypse. Why isn’t there an option in Android to stop App Error popups altogether? There should be a way to pause it. Application Error Report details mentioned on android.com make no sense to a non-technical guy like me and doesn’t help.
I saw someone recommending installing Ghost Push Trojan Killer by going to the Play store, but I’m unable to reach the play store. Someone said install Titanium Back Up Pro and it will solve the problem.
I’ll call the Gionee service centre and see what they have to say. Guys, please post in the comments below if you do happen to find a solution.
Update: Do Not Try Any of The Following Solutions (these were recommended by experts but didn’t work)
- Firstly try Going to Settings -> Apps -> Running Apps -> Disable Measure and other apps that are causing the problem. It will probably not fix the problem as it didn’t do for me.
- Keep the irritating dialogue box pressed for a few seconds, then it will take you to the running apps and show you the app that’s causing this dialog to open. Disable that app. This also didn’t solve my problem.
- Switch off the phone, remove the battery and re-insert it after a few minutes. And the irritating popups are gone! But they re-appear after a few minutes.
- What if I have a non-removable battery? In that case you’ll have to take it to the service centre.
Here’s a Way to Disable The Irritating Popup Messages Temporarily
Disable the wifi and restart the phone. The popups won’t appear at all. But unfortunately once you start the WI-Fi, the popups will restart.
What Happened At The Service Centre?
I just came back home with my phone cleaned by the Gionee service centre. The system looks new, the icons are different so they’ve definitely done something. After switching it on and connecting to the WIFI:
I START GETTING THE DAMN MESSAGES AGAIN!! SOMEONE SAVE ME!
Image Courtesy: pexels.com
The money I’ve paid to get the Gionee phone repaired has given me a 1 month warranty. I’m taking my phone to them again today/tomorrow. I’ll update what happens next. Until then, please keep the solutions coming in the comments.
Update 29th October 2015
After going back to the Gionee service centre and telling them about this recurring problem, they said that in that case the phone will have to be sent back to the company. They’ve now asked me to come back in a few days. Until then, I am without a phone. Reminds me of the early 2000s when landline phones were the only way to contact anyone, blessing in disguise.
Update 7th of November 2015
My phone is back from the Gionee service centre with a new looking OS and the problem is fixed! They took about 5 days, completely reset the phone and Engriks, Mobile OCR and Measure have gone! I’ve now changed the settings so no application can ever get installed without my permission, non-trustworthy apps don’t get installed and all kinds of auto installations are disabled.
I apologise that we couldn’t find a DIY solution for this problem. Those who are getting these errors must contact their respective service centres immediately. My phone was out of warranty and Gionee charged only $4 (Rs 200) for this.
Finally, my phone is fixed!
Update 26th December 2015 – An Easy DIY Solution Found!
Firstly a big thanks to users “Indian” and “Marius” and all other users who helped in trying to find a solution.
Follow these steps:
- Go to the Play Store. Measure/ Mobilocr / Engriks will annoy you and won’t let you enter username and password if you’re not logged in. So make sure you have copied and pasted the password before-hand so you can enter it quickly.
- Search for “CM Security” and install it!
- This will most probably fix your phone after the scan. For a small percentage of people, this will not solve the problem. In that case, go to the next step:
- Search for an app called “Ghost Push Trojan Killer” and install it!
- Run it! Requires rooting your phone. Allow it – let it do its thing and in 99% cases this will fix your phone.
Once again, a big thank you to everyone who helped out. 🙂